Shipping Policy

At MAX-POINT, we specialize in crafting premium custom carbon fiber steering wheels and aerodynamic kit. Each piece is meticulously made-to-order, which requires both time and care. This Shipping Policy outlines our order processing, production, and delivery practices so you know exactly what to expect when purchasing from us.

Production Time

  • All steering wheels are custom built and require approximately 20–25 business days for production.

  • “Business days” refer to working days only and exclude weekends and public holidays.

  • Production timelines are estimates and may vary depending on order volume, material availability, or unforeseen circumstances.

Shipping Time

  • Domestic Orders (N.G.): Estimated 5–7 business days once production is complete.

  • International Orders: Estimated 10–15 business days, subject to courier operations and potential customs delays.

  • Please note: All shipping timelines are estimates only and may vary depending on the shipping carrier’s performance.

Order Confirmation & Updates

  • After placing your order, you will receive a confirmation email summarizing your purchase, total cost, and estimated production/shipping timeline.

  • Once your order has shipped, you will receive a shipping confirmation email with tracking details.

  • You may use the tracking information provided to monitor your shipment’s progress directly with the carrier.

Delays

While we strive to meet all estimated timelines, MAX-POINT is not responsible for delays caused by:

  • Shipping carrier operations

  • Customs clearance processes

  • Weather conditions, strikes, or other events beyond our control

If your order experiences significant delays, please contact us and we will assist in resolving the situation as best as possible.

Customs, Duties & Taxes (International Orders)

  • International shipments may be subject to import duties, taxes, and fees levied by the destination country.

  • These charges are the responsibility of the recipient.

  • MAX-POINT does not collect or cover these fees on behalf of customers.

Shipping Liability

  • Once your order leaves our facility, it is under the care of the shipping carrier.

  • MAX-POINT is not liable for items that are lost, delayed, stolen, or damaged in transit or after the shipment is marked as delivered.

  • Customers are responsible for filing any claims directly with the carrier using the provided tracking information.

  • Refunds will not be issued for items lost, damaged, or delayed after they have been handed to the shipping carrier.

Agreement

By placing an order with MAX-POINT, you acknowledge and agree to the terms outlined in this Shipping Policy.