Privacy Policy

Last Updated: August 14, 2025

 

 

MAX-POINT respects your privacy and  committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.maxpoint.com.ng (the “Site”), use our services, or communicate with us (collectively, the “Services”).

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in law, business practices, or our Services. Any updates will be posted on this page with the updated “Last Updated” date. Where required by law, we will provide notice and/or request your consent to changes.

2. Information We Collect

The personal information we collect depends on how you interact with us.

(a) Information You Provide Directly

  • Contact Information: Name, billing/shipping address, email, phone number.

  • Order & Transaction Data: Payment details (processed securely by third-party providers), purchase history, order confirmations.

  • Account Credentials: Username, password, and related account details.

  • Communications: Messages or inquiries sent through the Site or customer support.

  • Shopping Activity: Wishlist items, saved products, and cart details.

(b) Information Collected Automatically

Through cookies, pixels, and similar technologies, we collect:

  • IP address, browser type/version, and device identifiers.

  • Usage data such as pages viewed, time spent, and interactions with the Site.

  • Network and connection information.

(c) Information from Third Parties

We may receive personal information from:

  • Vendors & service providers (e.g.,  shipping carriers).

  • Advertising partners through tracking technologies (e.g., pixels, SDKs).

  • Analytics providers that help us understand site usage.

3. How We Use Your Information

We process personal information for the following purposes:

  • Fulfilling Orders & Services: To process transactions, deliver products, manage returns, and provide customer support.

  • Account Management: To create and maintain your account.

  • Marketing & Promotions: To send promotional offers, newsletters, and tailored advertising (with opt-out options).

  • Security & Fraud Prevention: To protect our Services, detect fraud, and comply with legal obligations.

  • Improving Services: To analyze user behavior and enhance the Site’s performance and functionality.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember preferences and improve user experience.

  • Run analytics and measure traffic.

  • Deliver personalized advertising.

You can manage cookies in your browser settings. However, disabling cookies may impact functionality of the Services.

5. Disclosure of Personal Information

We share personal information only as necessary and in line with this Privacy Policy:

  • Service Providers: IT, payment processors, logistics/shipping, cloud storage, analytics, and customer support.

  • Business Partners: For marketing and promotional purposes.

  • Affiliates: Within our corporate group.

  • Legal Compliance: To comply with legal obligations, enforce our terms, or protect rights.

  • Business Transactions: In connection with a merger, acquisition, or sale of assets.

We do not sell personal information and do not knowingly “share” personal information of individuals under 16 years of age.

6. User-Generated Content

If you post reviews or other content on our Services, this information will be public and accessible to others. Please exercise caution when sharing personal details.

7. Third-Party Links

Our Site may link to third-party websites. We are not responsible for the privacy practices, content, or security of third-party sites. We encourage you to review their privacy policies.

8. Children’s Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us for removal.

9. Security & Data Retention

We implement industry-standard security measures to protect your data. However, no system is 100% secure.
We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this Policy.

  • Comply with legal requirements.

  • Resolve disputes and enforce agreements.

10. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Delete personal information.

  • Restrict or object to certain processing.

  • Data portability (receive your data in a structured format).

  • Opt out of marketing or targeted advertising.

  • Withdraw consent where applicable.

You may exercise these rights by contacting us at info@maxpoint.com.ng. We may verify your identity before fulfilling requests.

You can also manage email preferences using the “unsubscribe” link in our communications.

11. International Data Transfers

If you are located outside Nigeria, please note that your personal information may be transferred to and processed in Nigeria or other jurisdictions where our service providers operate. When transferring personal data internationally, we rely on lawful transfer mechanisms (e.g., Standard Contractual Clauses).

12. Complaints

If you have concerns about our handling of personal information, please contact us directly. Depending on your jurisdiction, you may also lodge a complaint with your local data protection authority.