Refund Policy
At MAX-POINT, we are committed to delivering premium automotive products with the highest quality standards. To ensure fairness and transparency, we have established the following return and refund policy.
Eligibility for Returns
Returns are strictly limited to cases where the product is defective.
You have 30 days from the date of delivery to inspect your order and report any defects.
Products must be returned in their original, unmodified condition and packaging, with proof of purchase (receipt or order confirmation).
Non-eligible items: Any product that has been used, damaged, installed, modified, painted, or altered in any way is not eligible for return, refund, or exchange.
Return Process
Contact us at info@maxpoint.com.ng to initiate a return request.
If your return request is accepted due to a confirmed defect, you will receive:
A return authorization
A prepaid return shipping label
Step-by-step instructions for sending the product back
Returns shipped without prior authorization will not be accepted.
Restocking Fee & Store Credit
All returns are subject to a 50% restocking fee.
Approved returns will be issued as store credit, linked to your name and email.
You will receive an email confirmation with instructions on how to redeem your credit on future purchases.
Damages & Issues
Please inspect your order carefully upon delivery.
Report any defects to info@maxpoint.com.ng within 30 days of receipt.
Returns cannot be processed after the 30-day inspection window.
Non-Returnable Items
Custom products (including but not limited to steering wheels, spoilers, grilles, diffusers, mirror caps, door handle covers, engine covers, front lips/splitters) are final sale and cannot be returned, refunded, or exchanged under any circumstances.
Sale items are non-returnable.
Exchanges
We do not offer direct exchanges. Because many of our products are custom made to order, replacements cannot be issued. Customers may use issued store credit to place a new order.
Order Cancellations
Orders may be cancelled within 24 hours of purchase at no charge.
Cancellations requested after 24 hours will incur a 50% restocking fee, due to the custom nature of our products and production resources already allocated.
If your order has already entered production or has been shipped, it cannot be cancelled.
To request cancellation, contact us immediately at info@maxpoint.com.ng.
Refunds
Once we receive and inspect your return, you will be notified of approval or rejection.
Approved refunds for defective items will be processed to your original payment method within 10 business days.
Please allow additional time for your bank or credit card provider to post the refund.
If more than 15 business days have passed since refund approval, please reach out to info@maxpoint.com.ng for assistance.
Contact Us
For any return, cancellation, or refund inquiries, please contact: